Privacy Policy

1. About this Privacy Policy

This Privacy Policy explains how LAWHA collects, uses, stores and protects personal information when you register for or use the LAWHA vehicle communication service.

2. Information we collect

Depending on how you use LAWHA, we may collect information including your email address, mobile number, account information, vehicle make and model, assigned QR or sticker information, membership information, payment records, service activity and communications necessary to operate the LAWHA service.

3. Mobile number

Your registered mobile number may be used for account verification, account recovery, security, membership information, payment confirmation, service notifications, customer support and other operational communications necessary to provide LAWHA.

LAWHA is designed so that your registered mobile number is not publicly displayed to people who scan your vehicle's LAWHA QR code.

4. WhatsApp, SMS and marketing

LAWHA will request separate consent before using your registered mobile number for optional promotional communications through WhatsApp, SMS or similar channels.

Promotional communications may include LAWHA offers, discounts, campaigns, new-service announcements and other marketing information.

Marketing consent is optional. You can register for and use ordinary LAWHA services without agreeing to promotional communications.

You may withdraw your marketing consent at any time. Withdrawal of promotional consent does not prevent LAWHA from sending essential account, security, payment, membership or operational communications where necessary to provide the service.

5. Vehicle and QR information

LAWHA stores vehicle information required to associate your account with your vehicle and its assigned LAWHA QR code or sticker.

A QR or sticker identifier may be associated with your vehicle, membership status and account so that vehicle-related messages can be routed correctly.

6. Messages and service activity

LAWHA may process vehicle-alert messages, predefined message selections, owner responses, timestamps and related service activity where necessary to operate the messaging service, maintain security, investigate abuse and provide customer support.

7. Payment and membership information

LAWHA may store payment status, payment references, membership start and expiry dates, vehicle membership status and related transaction records.

During the current cash-payment phase, LAWHA records when an authorized founder or administrator confirms that cash payment has been received.

8. How we use personal information

Personal information may be used to create and secure your account, activate memberships, associate vehicles with LAWHA QR codes, route vehicle alerts, provide customer support, prevent misuse, maintain service records and comply with applicable legal requirements.

9. Legal and regulatory compliance

LAWHA intends to process personal information in accordance with applicable privacy and data-protection requirements in the Kingdom of Saudi Arabia and other applicable jurisdictions where the service is offered.

10. Third-party services

LAWHA may rely on trusted third-party service providers for services such as authentication, hosting, database infrastructure, notifications, email delivery, messaging or payment processing.

These providers may process limited information where necessary to provide their services to LAWHA and are subject to their own applicable terms and privacy obligations.

11. Data sharing

LAWHA does not sell personal information to advertisers.

Personal information may be disclosed where necessary to operate the service, comply with applicable law, respond to lawful requests, protect users, investigate fraud or abuse, or protect LAWHA's systems and legal rights.

12. Data retention

LAWHA retains personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide the service, maintain security, resolve disputes and meet applicable accounting, tax, legal and regulatory obligations.

Different categories of information may have different retention periods.

13. Account deletion

Users may request deletion of their LAWHA account through the account controls or LAWHA support channels.

Certain records may need to be retained after account deletion where required for legal, accounting, tax, fraud-prevention, security or dispute-resolution purposes.

14. Your privacy choices

Depending on applicable law, you may have rights relating to access, correction, deletion or other handling of your personal information.

You may also withdraw optional marketing consent at any time.

15. Security

LAWHA uses reasonable technical and organizational measures intended to protect account and personal information against unauthorized access, misuse, alteration or disclosure.

No internet-based service can guarantee absolute security.

16. Children

LAWHA is intended for vehicle owners and other users legally able to use the service. LAWHA is not designed as a service directed specifically to children.

17. Changes to this Privacy Policy

LAWHA may update this Privacy Policy to reflect changes to the service, technology, legal requirements or business operations. Material changes may be communicated to users where appropriate.

18. Contact

Questions about privacy, personal information, marketing consent, account deletion or this Privacy Policy may be submitted through LAWHA's official support channels.